Customer feedback system
| Feature ID | FEA011 |
| Subsystem the feature is part of | Database |
| Responsible person | Developer |
| Status | Implemented |
Description
We want to receive customer feedback so we know what to improve on and what quality-of-life features we might want to add.
Restrictions, requirements and use cases related to this feature
| Use Case 1 | Customer gives feedback on traffic visualizer |
| FUNC-REQ-C0011 | The user is able to send feedback to the developer through the software itself |
Preliminary user stories
- As an IoTitude developer, I want to see the feedback of the customers so that I know what aspects of the project need to be improved on. #8
User interface mock-up
Implementation
We use GitLab issues for feedback gathering. The feedback form sends the ticket through our GitLab API straight to our frontend's repository.
Sent feedbacks get the tag "Customer feedback" and we can use those tickets to make branches and fix or implement based on the feedback.
Testing / possible acceptance criteria
| Testcase | Test source | Responsible |
|---|---|---|
| Testcase 1 | FUNC-REQ-C0011 | Testers |
| Testcase 2 | FUNC-REQ-C0011 | Testers |